1. Introduction

The grievance redressal policy is designed to handle any feedback, queries, complaints or grievances of any customer on the Lark Trading platform (larktrading.in) and all associated Mobile Apps. The policy aims to minimize the recurrence of similar issues in the future through a structured grievance redressal framework, supported by a review mechanism. At Lark, we sincerely believe in holding the relationship with every customer, new or old, in its full sanctity. We will do our best to ensure that the redressal of any feedback, query, complaint or grievance is fair, just and within the framework of applicable rules and regulations.

2. Grievance Redressal Mechanism

Lark Trading provides a three-tier grievance redressal mechanism to resolve any query or grievance a customer might have. Any customer who wishes to register his feedback, query or complaint may send us their complaints by email or contact us on our customer care number as mentioned below:

• Email ID: compliance@larktrading.in
• Voice Support: +91 962 599 7021
• Working Hours:
  Monday to Friday: 10:00 AM – 6:00 PM
  Working Saturdays (1st & 3rd): 10:00 AM – 1:00 PM

Complaints registered through the above means are addressed within 3 working days. Grievances should be sent from the registered email ID and must include PAN Number and Transaction ID (if applicable).

Grievances should be sent through the email which is registered with lark. Grievances must be spelled out clearly and must be accompanied with the PAN Number and Transaction Id (if the grievances relate to the specific transaction)