Refund Policy

1. General Policy

All payments made to the Company towards loan processing fees, service charges, documentation charges, foreclosure or prepayment fees, or any other applicable charges are non-refundable, once the service has been availed or initiated, unless otherwise specified under this Policy or required by applicable law.

2. Refund Eligibility

Refunds may be considered only under the following limited circumstances:

Duplicate Payments: In case a borrower inadvertently makes a duplicate payment, the excess amount shall be refunded after verification.
Failed Transactions: If a payment made by the borrower fails but the amount is debited from the borrower’s account, and the transaction is not settled with the NBFC or its payment gateway.
Rejection of Loan Application: If the loan application isrejected before disbursement, and the borrower has paid any charges classified as refundable at the time of application (if applicable).
Any other instances as determined by Larktrading at its sole discretion.

3. Refund Process

Request must be submitted in writing to loan@larktrading.in within 7 business days from the date of the transaction.
Proof of excess or duplicate transaction must be provided.
Upon receipt of a valid refund request, Larktrading will review the case and communicate the decision within 15 business days.
Once verified, eligible refunds will be processed within 7-14 business days via the original method of payment.

4. Non-Refundable Items

Loan processing and administrative charges once processing has commenced.
Legal, valuation, or technical fees incurred during the loan assessment process;
Charges paid towards foreclosure, part-prepayment, or rescheduling of loans;
Any statutory fees or taxes collected and remitted to government authorities;
Any third-party service charges paid through the Company.
Once the loan amount is disbursed into the borrower’s bank account, no refund of any processing fee, interest, or associated charges will be permitted, except in cases of technical errors or double payments

5. Amendment of Policy

Larktrading reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on the Website/Mobile App. It is the borrower’s responsibility to review the policy periodically.